Department of Justice
Department of Justice (DOJ) is a federal executive department of the United States government tasked with the enforcement of federal law and administration of justice in the United States.
Problem
As part of the government's cloud migration strategy, DOJ is looking to retire some of their department's applications in favor of a modernized, flexible one. Users should be able to seamlessly move to the application, with favored developmental changes to improve their user experience.
Goal
To design and develop an improved app that not only supports the cloud-migration strategy, but overall improves site performance, data-visualization, and user experience.
Roles
- UX Designer
- Interaction (IxD) Designer
- User Interface (UI) Designer
- Front-End Development
Deliverables
- UI/UX Design: Site Maps, Lo-Fi Wireframes, Hi-Fi Mockups and Prototyping, Usability Testing.
- Front-End Development: JavaScript, JQuery, front-end plugin to support design and back-end architecture.
User Research: Pain Points
Noted from user clientele the current status of production application and gathered user feedback.
1. Poor Performance
As a result of lack of upkeep with increasing data, the production app was throttling on certain pages containing lots of data being loaded.
2. Lack of Guidance
Users who have to fill forms are often denied from submitting said form, with no explanation beyond "please fix the form".
3. Time-Consuming
As a result of a combination between guidance, product training, performance, and tedious/repetitive steps, users struggled to do their work in an efficient manner.
Process
- Spoke with clients, noted current application, and gathered user feedback from current application.
- Created site map to understand current application layout, and organize user feedback towards associated sites.
- Defined MVP and product features; built interactive prototypes for biweekly demonstration and feedback with clientele.
- Worked as sole front-end developer using HTML, CSS, JavaScript, JQuery, converting mock-ups to product.
Product and Reflection
The application prototyping process was the most flexible I had come across so far. While the project requirements were to make a 1:1 product of the previous application, I was handed the reins as the UX Lead on the team to experiment with fresh ideas for the application. This led to researching, experimenting, and creating new solutions in ways I had never imagined previously, which really helped shape the sort of work I would love to do in the future. Is there a position called UX Scientist? I think I'd like to have a role called that.
The projects I had worked on in my time here is under NDA, no product can be shown here unfortunately. However, I'm happy to discuss more about it if you're interested.