Housing and Urban Development
The Department of Housing & Urban Development (HUD) is a U.S. government agency created to support the housing market and homeownership by help of grants in their Community Planning and Development System.
Roles
- UX Designer
- Interaction (IxD) Designer
- User Interface (UI) Designer
- Front-End Developer
- Back-End Developer
Deliverables
- UI/UX Design: Site Maps, Lo-Fi Wireframes, Hi-Fi Mockups and Prototyping, Usability Testing.
- Front-End Development: JavaScript, JQuery, front-end plugin to support design and back-end architecture.
Problem
Users are struggling with HUD's application, causing multiple delays in Disaster Recovery efforts. The solution should revamp HUD's legacy application, and provide a much more intuitive interface.
Goal
To design and develop an improved app that results in less issues raised via tickets, improving the rate of delivery for Disaster Recovery Grants efforts.
User Research: Pain Points
Noted from user clientele the current status of production application and gathered user feedback.
1. Edge-Cases
Due to unique needs that arise, the application cannot support the user's specific needs.
2. Data Corrections
As a result of fixed data-entries, users cannot alter or modify data that should be modifiable. As a result, DBAs need authorized approval before each data correction, leading to noticeable delays.
3. IT Ticket Assignments
For the application owner, there are just too many tickets to manage all at once by the IT department team.
Process
- Read through technical guide and spoke with customer base to understand relationship between users and application.
- Created User Flow diagrams to visualize data transfer and user behavior.
- Defined MVP and product features; built interactive prototypes for demonstration with 20+ members.
- Took lead of front-end development using HTML, CSS, Bootstrap, Angular.
Product and Reflection
This was the first place I had worked on a 50+ page project. Being able to ensure consistency on UX and User Flow were key takeaways while working with HUD. Not only this, but being part of a larger working force to bring good to those in need gave me the opportunity to empathize much more with users, improving my ability to provide front-facing solutions to them.
The projects I had worked on in my time here is under NDA, no product can be shown here unfortunately. However, I'm happy to discuss more about it if you're interested.